AI-Powered Chatbots for Healthcare: Overview

Chatbots collect patient information, name, birthday, contact information, current doctor, last visit to the clinic, and prescription information. The chatbot submits a request to the patient’s doctor for a final decision and contacts the patient when a refill is available and due. Guide patients to the right institutions to help them receive medical assistance quicker. However, not all chatbots are going to do the same thing, so it’s important to understand the different ways chatbots can improve your practice. Herbie monitors physician-recommended follow-up routines and informs patients via its Omni-channel presence.

We are witnessing a rapid upsurge in the development and implementation of various AI solutions in the healthcare sector. Medical (social) chatbots can interact with patients who are prone to anxiety, depression and loneliness, allowing them to share their emotional issues without fear of being judged, and providing good advice as well as simple company. Chatbots called virtual assistants or virtual humans can handle the initial contact with patients, asking and answering the routine questions that inevitably come up.

Reach out to your customers where they are active the most

The exponential growth in healthcare chatbots has ensured that changes in technology pop up every few weeks or even days. Typical use cases now focus on facilitating conversations between patients and medical specialists. Herbie.AI’s healthcare bot can help people manage their medications by providing reminders and checking for interactions.

This percentage could be even higher now, given the increasing reliance on AI chatbots in healthcare. This result is possibly an artifact of the maturity of the research that has been conducted in mental health on the use of chatbots and the massive surge in the use of chatbots to help combat COVID-19. The graph in Figure 2 thus reflects the maturity of research in the application domains and the presence of research in these domains rather than the quantity of studies that have been conducted. Using AI to imitate an actual conversation, medical chatbots will send personalized messages to users. Often used for mental health and neurology, therapy chatbots offer support in treating disease symptoms (e.g., alleviating Tourette tics, coping with anxiety, dementia). Daunting numbers and razor-thin margins have forced health systems to do more with less.

Use Cases of Chatbot Technology in Healthcare

Kommunicate’s healthcare AI chatbot can help insurance companies significantly reduce the time and cost of processing claims. By leveraging Kommunicate’s powerful NLU, the AI chatbot can interact with customers to collect all the necessary information required to process a claim accurately. This data can then be easily integrated into the company’s existing processes and systems, allowing them to efficiently and quickly resolve customer requests. This drastically reduces phone and email support needs and allows customers to self-serve their insurance claims online. Patients can interact with AI medical chatbot to request prescription refills or submit new prescription requests.

With the WhatsApp chatbot, healthcare companies and institutions can provide instant resolutions to the queries and concerns of each and every client, regardless of what time of the day it is and where the person is located. Medical advice, health monitoring data, and other vital information can be provided to clients at a moment’s notice with the help of a WhatsApp healthcare chatbot. A patient can easily open the WhatsApp app on their phone and report their symptoms to the healthcare chatbot. Based on the symptoms, the bot can direct the patient to the relevant specialist. While the juxtaposition of healthcare and chatbots may seem counterintuitive to many, it has helped healthcare professionals provide the best care to patients over the past few years.

Healthcare AI chatbot demo app settings

There are patients who wouldn’t prefer to have a chat about their medical issues with a bot. But with chatbots coming into the picture, this has become a huge problem. Therefore, chatbots are one of the reasons behind patients feeling detached from their healthcare professionals.

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